Answers that begin with the facts
Each guide directly answers a practical question, then links to official sources and related pages.
Normaxis Conseil
Resources for understanding a French banking dispute
Clear guides to prepare a complaint, understand mediation steps and organise a French banking case.
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Rules and timeframes can vary according to the product, transaction and case. General information does not replace review of the relevant documents.
01
Handling a banking dispute
A banking dispute is easier to handle when the facts, documents and requests are organised before the next communication.
02Writing a complaint
A clear banking complaint presents the facts, evidence and requested outcome in an order that allows the bank to respond point by point.
03Using a mediator
A French banking mediator can normally be contacted after an attempt to resolve the issue with the bank, subject to the rules that apply to the case.
04Choosing the right body
The ACPR, DGCCRF and banking mediator have different roles: the appropriate body depends on your request and the nature of the issue.
05Fraud and refund
After fraud, disputed transactions, reports and the bank’s replies should be gathered in one case file.
06Preparing documents
Useful documents in a banking dispute are those that allow a fact, date, transaction or specific request to be verified.
Frequently asked questions
Before getting started.
No. Normaxis Conseil supports the preparation and follow-up of amicable and regulatory steps. When court representation is required, a referral to a partner lawyer may be proposed.
Yes. Normaxis works remotely throughout France with both individuals and businesses. Do not send sensitive documents in the first contact form.
Yes. The first contact lets you outline the situation and receive a proposal suited to the case.
Official sources
General information on this page should be checked against your case and the rules in force.
Last reviewed : 30 July 2026