Why this situation can become complex
Prompt first steps matter, but the clarity of the file is equally important for the bank to assess the request.
Practical guide
Refund refusal after bank fraud: preparing the case file
After fraud, disputed transactions, reports and the bank’s replies should be gathered in one case file.
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Keep evidence, record dates and circumstances, confirm steps already taken and then present an ordered request.
Useful documents
Prepare a readable case file.
- disputed transactions
- evidence of card blocking
- a report or police complaint if made
- letters or messages from the bank
Frequently asked questions
Before getting started.
No. Normaxis Conseil supports the preparation and follow-up of amicable and regulatory steps. When court representation is required, a referral to a partner lawyer may be proposed.
Yes. Normaxis works remotely throughout France with both individuals and businesses. Do not send sensitive documents in the first contact form.
Yes. The first contact lets you outline the situation and receive a proposal suited to the case.
Official sources
General information on this page should be checked against your case and the rules in force.
Last reviewed : 30 July 2026