Why this situation can become complex
Reporting an issue to an authority does not necessarily replace a complaint to the bank, and mediation does not cover every matter.
Practical guide
ACPR, DGCCRF or banking mediator: which French body applies?
The ACPR, DGCCRF and banking mediator have different roles: the appropriate body depends on your request and the nature of the issue.
Get a callback within 24 hHow Normaxis can help
First define the objective: obtain an individual response, report a practice or seek an amicable resolution to the dispute.
Useful documents
Prepare a readable case file.
- your prior complaint
- dated facts
- the outcome you seek
- documents supporting the practice or disagreement
Frequently asked questions
Before getting started.
No. Normaxis Conseil supports the preparation and follow-up of amicable and regulatory steps. When court representation is required, a referral to a partner lawyer may be proposed.
Yes. Normaxis works remotely throughout France with both individuals and businesses. Do not send sensitive documents in the first contact form.
Yes. The first contact lets you outline the situation and receive a proposal suited to the case.
Official sources
General information on this page should be checked against your case and the rules in force.
Last reviewed : 30 July 2026