Why this situation can become complex
Mediation is an amicable process with its own admissibility, timeframe and scope rules.
Practical guide
When can you contact a French banking mediator?
A French banking mediator can normally be contacted after an attempt to resolve the issue with the bank, subject to the rules that apply to the case.
Get a callback within 24 hHow Normaxis can help
Keep the prior complaint, the bank’s reply or evidence that no reply was received, then prepare a short documented request.
Useful documents
Prepare a readable case file.
- prior complaint
- reply or absence-of-reply evidence
- timeline
- documents referred to in the request
Frequently asked questions
Before getting started.
No. Normaxis Conseil supports the preparation and follow-up of amicable and regulatory steps. When court representation is required, a referral to a partner lawyer may be proposed.
Yes. Normaxis works remotely throughout France with both individuals and businesses. Do not send sensitive documents in the first contact form.
Yes. The first contact lets you outline the situation and receive a proposal suited to the case.
Official sources
General information on this page should be checked against your case and the rules in force.
Last reviewed : 30 July 2026