Why this situation can become complex
Pressure, urgency and the resemblance to the bank’s usual communications make an accurate timeline especially important.
Situation we support
Fake bank adviser and spoofing fraud in France
Fake bank adviser fraud often uses a bank’s apparent identity or caller number to obtain a validation or a fraudulent transfer.
Get a callback within 24 hHow Normaxis can help
We help document the contacts, transactions and communications with the bank so the request can be presented coherently.
Useful documents
Prepare a readable case file.
- screenshots, phone numbers or call times
- transaction statements
- copies of texts, emails or messages
- the complaint and any reply from the bank
Frequently asked questions
Before getting started.
No. Normaxis Conseil supports the preparation and follow-up of amicable and regulatory steps. When court representation is required, a referral to a partner lawyer may be proposed.
Yes. Normaxis works remotely throughout France with both individuals and businesses. Do not send sensitive documents in the first contact form.
Yes. The first contact lets you outline the situation and receive a proposal suited to the case.
Official sources
General information on this page should be checked against your case and the rules in force.
Last reviewed : 30 July 2026