Why this situation can become complex
Payment fraud often requires a prompt response and a precise account of the facts, without confusing card blocking, a police report and a claim to the bank.
Situation we support
Bank fraud: preparing a refund request in France
After banking fraud, the file should distinguish disputed transactions, actions already taken and information sent to the bank.
Get a callback within 24 hHow Normaxis can help
We help reconstruct the transactions, organise evidence, prepare the complaint and structure the appropriate amicable or regulatory steps.
Useful documents
Prepare a readable case file.
- statements showing the disputed transactions
- evidence of blocking or reporting
- correspondence with the bank
- information about how the fraud occurred
Frequently asked questions
Before getting started.
No. Normaxis Conseil supports the preparation and follow-up of amicable and regulatory steps. When court representation is required, a referral to a partner lawyer may be proposed.
Yes. Normaxis works remotely throughout France with both individuals and businesses. Do not send sensitive documents in the first contact form.
Yes. The first contact lets you outline the situation and receive a proposal suited to the case.
Official sources
General information on this page should be checked against your case and the rules in force.
Last reviewed : 30 July 2026