Why this situation can become complex
A mediation file should show the steps already taken, the unresolved disagreement and the specific solution being requested.
Normaxis service
Preparing a French banking mediator request
French banking mediation normally follows a prior written complaint that has not produced a satisfactory outcome, subject to the mediator’s admissibility rules.
Get a callback within 24 hHow Normaxis can help
We review the prior complaint stage, prepare a chronological account, select the relevant evidence and help present the request to the appropriate mediator.
Useful documents
Prepare a readable case file.
- written complaint sent to the bank
- final reply or proof that no reply was received
- a dispute timeline
- documents relevant to the disagreement
Frequently asked questions
Before getting started.
No. Normaxis Conseil supports the preparation and follow-up of amicable and regulatory steps. When court representation is required, a referral to a partner lawyer may be proposed.
Yes. Normaxis works remotely throughout France with both individuals and businesses. Do not send sensitive documents in the first contact form.
Yes. The first contact lets you outline the situation and receive a proposal suited to the case.
Official sources
General information on this page should be checked against your case and the rules in force.
Last reviewed : 30 July 2026